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Testimonials

Trusted crypto recovery, proven results. At Professional Crypto Recovery we help clients regain access to software wallets, hardware wallets, and cold storage. Read the real stories below from people we’ve helped recover funds and restore peace of mind.

Paul Garnham (AU) Oct 28, 2025 ★★★★★
Julia was just amazing from start to finish. I had a lost passphrase on a paper wallet that I had been trying to troubleshoot for years, Julia figured it out in no time and I had the bitcoin back in my possession shortly afterwards. Julia’s professionalism and customer service is outstanding, guided me through the process step by step and was always available if I had any questions. Without a doubt I could not recommend Julia enough, a five star rating isn’t enough to give her justice.
DJ (US) Sep 28, 2025 ★★★★★
My Trezor wallet no longer opened my accounts. Tried suggestions offered online by Trezor support with no help. Asked to speak to a Trezor agent and no response after one week. With Julia at Professional Crypto Recovery found my funds and transferred to a safe alternative. Wonderful service provided with patience at a reasonable cost. Highly recommended.
Mark (Australia) Sep 24, 2025 ★★★★★
I’m an overnight fan! Julia is just brilliant. I’d been struggling unsuccessfully for over three years to access my crypto account and assets. In fact, I’d totally written off the platform as a scam. The fabulously clever Julia managed to access and unlock my funds in under three hours. I can’t recommend her highly enough. Great to deal with.
Sean Fogg (Belize) Sep 9th, 2025 ★★★★★
I had a dogecoin wallet backup from 2014 that was encrypted and password protected. Within a day she had it decrypted and the dogecoin transferred to a new wallet! I would highly recommend.
Franco S (Canada) August 28, 2025 ★★★★★
I filled out a request for help with my tokens that were taken from my wallet. Julia called me shortly after my request was sent. She spent a good amount of time speaking to me about the scenario and some of the research she had already done. When she called it wasnt about “Okay this is what I think happened and this is how much it is going to cost”. She went through all the possibilities of her findings and after speaking with her we left off where she was going to dig into it some more and get back to me. She did call me back a few hours later to provide me with good news that she would be able to recover my coins. I highly recommend Julia and her services. She is very competent and genuinely cares about you and your situation. Thank you Julia for all your help you are a life saver.
Mr. R (Germany) August 6th, 2025 ★★★★★
After having problems transferring my crypto funds from my hardware wallet to an exchange i noticed that i didn´t have the right seed phrases. I tried to find them, but nothing worked. So i decided to let professionals help me recover my crypto.Professional Crypto Recovery was very helpful in finding the problem and they had the tools & skills and kept me up to date through the whole process of the recovery and didn´t give up until it was solved. They always kept the focus on the positive outcome. Professional Crypto Recovery helped me recover my crypto assets. Without their help i wouldn´t have managed to get back my crypto. Thanks you very much.One question people might ask: was it worth it and did it cost something? Of course, there was a contract and a fee on which we both agreed on. But keep in mind, – if i hadn´t done a thing, i would have lost my entire portfolio. So, yes, it was worth it and i am very glad i did it and would do it again if asked.
Karl Sellers (Australia) July 25, 2025 ★★★★★
Julia @ professional crypto recovery was a true professional, very helpful and quick to answer any queries. The whole recovery of an encrypted wallet took a few days. Living in Australia even the time difference wasn’t a problem. I’ll be forever grateful to Julia and would recommend professional crypto recovery 1000%
Christopher Newell (US) June 11, 2025 ★★★★★
Very professional, educational and supportive. This company consulted and educated me through the process and was a trusted advisor. They worked efficiently and effectively all while communicating openly and frequently. My experience was superb and professional.
SA (US) May 25, 2025 ★★★★★
I thought I had sent some crypto to the wrong address over a year ago and believed it was gone. I decided to reach out to Professional Crypto Recovery not expecting much. What I got in return was my crypto back after about 3 short weeks. I worked with Julia and I can’t speak highly enough of her competence, empathy and kindness. She’s fun to talk to as well! I had my doubts about using a 3rd-party but the process she goes through reassured me as it was very professional, secure and in writing. (contract) If you need assistance with crypto recovery PCR is for sure the place to start.
Doug (US) April 16, 2025 ★★★★★
Julia was on top of it from the first call. She was able to assess my needs and fully fulfill them. She recovered my btc in less then a full day. She was super easy to contact and speak openly to. Very professional I felt very safe with her handling the things the way she did. I would use her again, though I hope I don’t have to. Definitely recommend Professional crypto recovery llc. Very personal and friendly, fast service!
JR Franklin (US) March 21, 2025 ★★★★★
They recovered my bitcoin in only a couple of days at a very reasonable rate. Very friendly and efficient. I lost that password years ago and decided to give her a try before I completely wiped and rebuilt that old tower. I am very happy I did. Thank you again! J.R.
Ben Schreck (US) Feb 24, 2025 ★★★★★
I was incredibly skeptical of anyone being able to figure out what I thought was a random lastpass-generated password from years before, but Julia wanted to try it out, so I gave her everything I had to run with. None of what I gave her was actually useful in figuring out the actual password, and YET somehow she was still able to get it. Im absolutely floored in the best possible way. Julia was so thorough and professional throughout, with extreme attention to security details that are so important in this space. Highly recommend to anyone else, worth every penny.
Compiboy (DK) Feb 16, 2025 ★★★★★
Very very fast response got my funds back within 72 hrs from contacting. 5/5 stars. Thanks.
Bill Pevey (US) Feb 1, 2025 ★★★★★
I needed help recovering 10 years of lost Crypto coins. I researched the many recovery services available and Professional Crypto Recovery looked to be the best choice for me. And WOW!… I was correct. Julia, the owner, is a tremendous person to deal with. She managed to find my lost coins and move them to a new wallet in one day. Thank you very much Julia!
Alex Hiebert (Canada) January 15, 2025 ★★★★★
The world of Crypto is full of un honest people that will take advantage of you. You really have to be careful and choose the right people to trust. In Crypto, they say trust no one and before I had the pleasure of working with Julia, I would completely agree but I’m telling you all Julia is professional, knowledgeable, personable and completely trustable. There are alot of thief’s out there and dishonesty. So it’s sure nice to know someone that has an incredible amount of knowledge and alot of integrity. Julia was able to retrieve all my lost Crypto in a short time. It was a pleasure working with her and I would recommend her to everyone that needs this particular specialty. Thank you again Julia;) I so appreciate you !
Ken Neuts (CA) Dec 29, 2024
where to start – i opened a text chat last night and before even giving any details to them- received an email back saying they couldn’t help. for a crypto recovery place to do that without having any details says they are not to be trusted. i just didn’t have the right recipe for them to take advantage of me i guess
Victoras Albulescu (US) Dec 24, 2024 ★★★★★
Julia worked tirelessly around the clock, using her expertise and advanced technology to recover my lost passphrase. Each time she provided me with an update, it filled me with hope and reassurance that my crypto would soon be returned to me. To my surprise, within just two days, Julia successfully recovered the entire wallet minus her fee. Her swift and professional service not only returned my money but also restored my peace of mind. Her assistance was invaluable, and I’m incredibly grateful for her help. If you’re looking for a trustworthy Crypto Recovery to help you recover lost Crypto, look no further!
Wes (US) Nov 27, 2024 ★★★★★
I bought some DOGE several years back and forgot about it. When I remembered it, I thought it was lost. I contacted Julia and she recovered it for me. I know almost nothing about crypto and she walked me through the process, kept me updated, and was a pleasure to work with. And she answers the phone. I highly recommend talking to Julia if you need help. Thanks again Julia!
Paul (AU) Nov 11, 2024 ★★★★★
Excellent communication and support. Would highly recommend Julia. I wouldn’t hesitate to promote her services.
Chauncie (US) October 27, 2024 ★★★★★
I really thought that I could not ever get the bitcoin that I thought I lost when I used the BTC CoidID wallet app. I thought I could try to recover the bitcoin from watching the Youtube videos but realized that this was not the way to go for me, so I searched the Internet for a bitcoin recovery service and discovered the excellent and professional services of Professional Crypto Recovery LLC. Julia is very knowledgeable and professional, and she really helped me recovered my bitcoin. I will be forever grateful for what she did for me in recovering my bitcoin. Thank you, Julia! 🙂
Christopher Fleming (Spain) October 19, 2024 ★★★★★
If you have any type of crypto problem, Julia is as efficient and helpful as anyone you could ever meet. She is also 100% honest. I had a wallet with a wrong word in the seed phrase. Julia managed to get into the wallet and send its contents to me. She even found a couple of cryptos currencies lying around that I had completely forgotten about. She could have kept them for herself, and I would never have known. I cannot recommend her enough.
Dale Lanken (Spain) August 15, 2024 ★★★★★
I can’t thank PCR enough for their incredible work in recovering my lost cryptocurrency. I had misplaced my seed phrase and was starting to lose hope, but PCR came through with their exceptional expertise. They managed to retrieve everything with precision and care, turning what seemed like a hopeless situation into a success story. If you’ve lost access to your crypto, PCR is the expert you need!
Charton Gautier (CH) Aug 3, 2024 ★★★★★
Julia is the best white hacker. Julia has been incredible good for giving me some trust in this wild crypto world. I recommend 100%. She faught against few people for getting my main bag from a staking protocol (seed phrased breached) and she won. 5min after the unstaking proceed, I had 82% of my bag on my wallet. A contact to share around for sure !!
Paul K. (US) Jul 31, 2024 ★★★★★
After I connected to a website for an airdrop, my wallet was drained. Then I thought I was working with support to get my tokens back and had my wallet compromised with an Ethereum Sweeper Bot installed. I was devastated and felt like a complete idiot. I still had over 100,000 valuable tokens staked with my compromised wallet and had no idea what to do to try to rescue them. The token’s support team was able to extend the staking but had no answers for me get them back safely. I used the an AI feature to ask for help recovering staked tokens from a compromised wallet and it came up with this; A Guide to Ethereum Sweeper Bots – Professional Crypto Recovery. From there, I found Julia Burlingham. From the start, Julia stated that my situation happens a lot and explained how advanced the bad guys had become. I could hear her disdain for my bad guy as she talked. I was extremely hesitant to trust anyone, after all, she could be scamming me too. Also, if she did get my tokens, how would I know? She could have told me the bad guy got them and I wouldn’t know if she was right or wrong. The bottom line was I didn’t know what to do and I was mad at myself for screwing up so bad. Julia told me my concerns were valid and she had no way to prove she wasn’t a scammer, she said, “You have to be able to trust me.” Looking at her website with a phone number, knowing she answers the phone and is willing to talk, and seeing her social media presence, I decided to turn my problem over to Julia. On July 9th at 2:47 pm (PDT) my 101,000 tokens were unlocked and by 2:49, there was an email from Julia saying, “I GOT THEM!” A few minutes later I had the balance of my tokens minus her 18%. I can’t begin to express how grateful I am to Julia for her determination and skills to outmaneuver my bad guy. It felt like I could take a big breath again and feel joy. The best thing about working with Julia is that I can like being in crypto again and know there are still people who care about others and can be trusted. Thanks Julia, THANK YOU, THANK YOU, THANK YOU!!
Aaron (US) Jul 28, 2024 ★★★★★
Clear Communication And Effect Results. Julia communicated clearly and handle the task effectively. I am so grateful to her. It is so good to have someone you can trust in the crypto community. Seriously, if you’ve lost access to your crypto talk to her, she could probably help. And you can 100% trust her from my experience.
Devin Williamws (US) May 30, 2024 ★★★★★
Julia did amazing job collecting my crypto only took two to three days to get everything recovered just took a lot of stress off my plate and I’m very thankful for her helping me out with collecting my crypto wallet I highly recommend her service if you lose any crypto.
Tony Cecchetti (CA) Mar 27, 2024 ★★★★★
Julia was incredible helpful in helping me get back my wallet. She was communicative, professional, and informed me of exactly what she was going to do. I was apprehensive going into recovering my password but Julia eased my concerns and made me feel confident that she would solve the dilemma that was causing me strife for quite some time. On top of it all, she recovered the wallet a day earlier than she said she would be able to! I highly recommend Professional Crypto Recovery if you need any assistance. You will not regret it.
Aaron Smith (US) Jan 10, 2024 ★★★★★
I am an experienced crypto user and this company was immensely helpful in a time where I needed it the most. I experienced an issue with my wallet on my mobile device (Metamask) whose support team was entirely unhelpful. My app kept crashing and I unfortunately had not properly accounted for my seedphrase. They were willing and able to dig into my specific issue, create a customized and tailored solution and solve my problem when many companies had previously declined to even look into the issue. I provide my fullest and whole hearted endorsement.
Christian Hershman (US) May 5, 2023 ★★★★★
Incredible follow up! Potentially loosing your BTC is frightening. Professional Crypto Recovery was quickly able to settle my fears. Incredibly professional, amazing knowledge and un heard of customer service. I was kept up to speed on the process and learned so much. Professional Crypto Recovery made “loosing” BTC educational and crazy to say, fun! Not to mention an extremely fair business model…You only pay if (when) they recover your coins! Hats of and super appreciative🙏
Hunter (US) Sep 23, 2022 ★★★★★
Top notch service. I can only say good things about this company. I had some ETH stuck on an old Xeth wallet since 2017 that is no longer supported. Julia was able to gain access to the wallet and get my ETH back in less than three days. Highly recommended if you have crypto you can’t access.
Andy Tremont (US) Sep 19, 2022 ★★★★★
Very thorough in helping me with my wallet. Great customer service also.
Ed & Betty Love (US) January 26, 2022 ★★★★★
We wanted to thank Julia Burlingham for her help in our crypto recovery. When attempting to move my XRP from Binance to my Nano ledgers, my balance showed up as “0” on my wallet. After some time of looking for help, I came across Julia. I called her at professionalcryptorecovery, and couldn’t be more pleased!! Not only was she persistent, she was exceptionally patient and very professional!! Her knowledge was impressive and her skills of directing our recovery was very impressive. She was fair, and considerate in all matters. She went the extra mile to not only fulfill our request, to but foresee other problems we were having and offered help in that as well. We couldn’t be more satisfied with her work! I recommend her to anyone for any of their needs regarding these matters. It is very hard to find someone or some company especially via electronically that you feel you can trust, she is one you can! We strongly and highly recommend her. For your needs, contact professionalcryptorecovery, you won’t be disappointed. Thank you again Julia!!