On March 7th, 2023, Decentral announced it would retire its non-custodial wallet, Jaxx Liberty, 20 days later. Users were given this time and a couple more weeks to view and back up their seed phrases to recover any cryptocurrency in their wallets.
But while most users were able to save their assets, others were not. They have unreachable tokens stuck in their Jaxx Liberty wallets. If you’re in this situation, you’re probably wondering whether your assets are gone forever.
Well, there’s good news. It may be possible to save the crypto in your Jaxx Liberty wallet. Keep reading to learn how.
About Jaxx Liberty Wallet
Jaxx Liberty is a non-custodial wallet developed by Canadian blockchain startup Decentral. It was launched in 2016 as a successor to Jaxx, another decentralized application developed by the same company. The wallet was available on both Windows and iOS.
Users received a 12-word mnemonic seed phrase for the wallet’s keys. The user was the only one to receive it; even Decentral did not keep a copy of an account’s private keys. Users retained full control over their wallets and the funds associated with them.
Decentral, however, decided to discontinue the wallet to focus on building other blockchain infrastructure. As Jaxx Liberty wallets are non-custodial, their respective owners are responsible for securing the funds in them.
Users were advised to transfer funds to other crypto wallets before March 27th. After this, both the desktop and mobile applications ceased supporting transactions. So from this point on, the only way to access assets in the wallet was to restore an account in a different wallet application.
Jaxx Liberty remained online for some weeks after March 27th. During this period, users could only view their seed phrase.
If you come across any Jaxx or Jaxx Liberty websites, they are phishing scams. Don’t click anything. Do not connect any wallet.
How to Recover Your Jaxx Liberty Wallet
The recovery of Jaxx Liberty wallets, like all non-custodial wallets, is largely dependent on the seed phrase. It consists of 12 randomly generated words that can be used to derive the wallet’s public and private keys, effectively creating a copy of the account. As such, the seed phrase is also known as the recovery phrase.
A Jaxx Liberty wallet recovery phrase can be used to restore its crypto accounts on another wallet application. It should work with any compatible Web3 wallet, and given the widely accepted industry standards for seed phrase generation, many Web3 wallets fall into that category.
In their announcement of the app’s retirement, the developer specifically mentions Edge Wallet and Exodus Wallet because “they share Jaxx Liberty’s standards for interoperability”. They also claim that both companies offer support to Jaxx Liberty users migrating their wallets in case of any issues.
So generally, if you have your Jaxx Liberty wallet seed phrase, all you need is an Exodus Wallet or Edge Wallet installation. You can then import your Jaxx wallet accounts and access your crypto.
Potential Issues During Recovery
Your wallet recovery may not be possible or go as you expect for several reasons. For example, if you have lost your seed phrase, recovery is not possible without an expert’s help. You need the keys contained in the phrase to restore your wallet on another application.
Jaxx Liberty would allow users to view their seed phrase in-app. To do this, you’d navigate to the Security tab and click on the View Backup Phrase button. The software would then prompt you for your password before revealing the 12-word recovery phrase.
Unfortunately, the wallet has since gone offline, making it impossible to view your seed phrase that way, even if you have never deleted the app. If you’ve lost your recovery phrase, you’ll need professional help to recover your assets from the wallet.
Even then, having your seed phrase doesn’t guarantee a successful full recovery. If something is wrong with your seed phrase, you’ll have a problem recovering your Jaxx Liberty crypto wallet. Here are some common seed phrase issues affecting wallet recovery:
- Invalid Seed Phrase: Your Web3 wallet returns an invalid seed phrase error when you enter it. This could indicate spelling mistakes or incorrect words in the Jaxx Liberty recovery phrase.
- Incomplete Seed Phrase: You don’t have all 12 words. You need to find the missing words and their correct positions in the phrase to recover your assets.
In any case, you’ll need expert help. Jaxx Liberty’s status as a discontinued wallet makes recovery extremely difficult. So for the best chance at regaining access to any assets in your Jaxx Liberty wallet, you need a professional crypto recovery service.
Wondering Which Crypto Recovery Service to Use?
Professional Crypto Recovery (PCR) has 20+ years in IT and many successful crypto recoveries under its belt. We offer quick and efficient wallet recovery services at some of the lowest rates in the industry. So, if you want to recover assets stuck in a Jaxx Liberty wallet, we give you the best shot at the best price.
Contact us today to begin recovering your Jaxx Liberty wallet.
Frequently Asked Questions
Why can’t I use my Jaxx Liberty wallet?
The Jaxx Liberty Wallet was discontinued by its parent company, Decentral, in March 2023. The team decided to focus on another project, officially retiring the non-custodial wallet on March 27th of that year.
How do I recover my Jaxx Liberty wallet?
You can recover your Jaxx Wallet assets by using its seed phrase to open a new account on another wallet application. Decentral recommended that users do so with an Edge or Exodus crypto wallet. If this isn’t an option, you’ll need professional help to recover your wallet.
Why can’t I see my Jaxx crypto wallet seed phrase?
After announcing they would be retiring the Jaxx Liberty Wallet, Decentral kept the wallet online for a limited time to allow users to view and back up their recovery phrases. Once this period elapsed, the wallet went offline.
What is the cost of recovering my crypto wallet?
The cost of recovery depends on the amount stored in your wallet. At Professional Crypto Recovery, we do not accept any upfront payment and only charge after a successful recovery. The cost is a percentage of the value of the recovered assets. See our pricing page for more information.